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Comments, suggestions and complaints about campsites

ACSI checks nearly 10,000 European campsites every year. We always stand for quality and partly because of this our logo has become a quality mark. At ACSI we would therefore like to hear if you feel that a campsite does not meet the description in our guide. Or if the campsite exceeds your expectations.

However, ACSI is in no way involved in the implementation of the policy on the checked campsites. Our strength is our independence. Campsite owners decide for themselves how things go at their campsite. Consider, for example, matters such as catering, the quality of the facilities or who your neighbours are at the campsite. This is beyond the influence of ACSI.

Do you have suggestions, points for improvement or complaints about a campsite? In that case, we kindly ask you to please report this to the campsite itself first. They often do everything they can to please their guests, so they also deserve the opportunity to resolve the situation. Suggestions or complaints that have not been discussed with the campsite first, cannot be processed by us.

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